Refund & Cancellation Policy
Last Updated: December 2025
To honour the time, energy, and preparation that go into every service, the following policies apply to all coaching sessions, facials, and bundles offered by Soul State Wellness.
1. Refund Policy
1.1 Coaching Containers (6-Week + 3-Month)
No refunds are offered once coaching sessions have begun.
Refunds for unused sessions within a package are not available.
If circumstances require you to pause your container, please email us — compassionate accommodations may be considered on a case-by-case basis.
1.2 Single Sessions
Paid single sessions (Sustainment Sessions) are non-refundable.
1.3 Holistic Facials
Facial services are non-refundable.
Sessions may be rescheduled with advance notice.
1.4 Glow & Regulate Bundle
Follows the same refund structure as coaching + facials.
Once purchased, the bundle is non-refundable.
2. Cancellation & Rescheduling Policy
Soul State Wellness requires 48 hours’ notice to cancel or reschedule any appointment.
Within 48 hours:
The full session fee will be charged to the payment method on file or deducted from a gift card balance if used.
No-shows:
No-show appointments are charged the full fee.
Exceptions
We understand that life can be unpredictable. Illness or emergency exceptions may be considered with written notice.
3. Package Expiry
To ensure integration and continuity:
6-Week Coaching Program must be completed within 8 weeks
3-Month Coaching Program must be completed within 16 weeks
Glow & Regulate bundle sessions must be used within 6 months
Single Sessions must be used within 3 months of purchase
Unused sessions expire after these windows.
4. Contact for Cancellations
To cancel or reschedule, please email:
cindy@soulstatewellness.com
To honour the time, energy, and preparation that go into every service, the following policies apply to all coaching sessions, facials, and bundles offered by Soul State Wellness.