Privacy Policy:

Last Updated: December 2025


Soul State Wellness (“we,” “our,” or “us”) is committed to protecting your privacy and the personal information you share with us. This policy outlines how we collect, use, store, and safeguard your information across all services, including somatic coaching, holistic facials, retreat offerings, scheduling systems, and digital communication.

1. Information We Collect

We collect only the information necessary to provide supportive, safe, and personalized services.

1.1 Contact Information

  • Name

  • Email

  • Phone number

1.2 Intake Information

Depending on the service, this may include:

  • Skin history and sensitivities (for holistic facials)

  • Emotional or nervous-system information shared during coaching intake

  • Emergency contact details

  • Appointment preferences

1.3 Session Notes

Brief, non-clinical notes may be recorded to support continuity of care.
These are not medical or therapeutic records.

1.4 Payment Information

All payments are processed securely through Square, Dubsado, or your financial institution.
We do not store full payment details.

1.5 Website & Email Analytics

Basic analytics may be collected through Squarespace, Google Analytics, or Flodesk.

2. How We Use Your Information

Your information is used to:

  • Schedule and provide services

  • Support your nervous-system journey and continuity between sessions

  • Communicate appointment confirmations, reminders, or follow-ups

  • Process payments

  • Meet legal and tax requirements

We never sell your information or share it with third-party marketers.

3. How We Store & Protect Your Information

Information may be securely stored within:

  • Square

  • Dubsado

  • Flodesk

  • QuickBooks

  • Encrypted storage systems used by Soul State Wellness

We use reasonable administrative, technical, and physical safeguards to protect your data.

Access is limited to the Practitioner and approved administrative systems.

4. Your Rights

You may request to:

  • Access your personal information

  • Update or correct inaccurate information

  • Request deletion of non-financial information where legally appropriate

  • Unsubscribe from email communication

To submit a request, contact: cindy@soulstatewellness.com

5. Limits of Confidentiality

Confidentiality is maintained except where disclosure is required by law, including:

  • If there is imminent risk of harm

  • If records are requested for legal, tax, or regulatory purposes

6. Contact

If you have questions about this policy, please email:
cindy@soulstatewellness.com