Client Data & Personal Information Statement

Last Updated: December 2025
Soul State Wellness is committed to honouring your personal information with respect, transparency, and care. This statement outlines how we handle sensitive personal information shared during the course of working together.

1. What We Collect

We may collect:

• Name and contact details

• Health background relevant to holistic facials

• Emotional or nervous-system information shared voluntarily during coaching intake

• Emergency contact information

• Non-clinical session notes

We collect only what is necessary to support safe, effective service.

2. How Your Information Is Used

Your information is used to:

• Deliver services with appropriate care and continuity

• Understand your needs and support your nervous system

• Confirm sessions and send follow-up communication

• Maintain safe records as required for tax or legal obligations

Your information is never sold, disclosed, or used for third-party marketing purposes.

3. How We Protect Your Information

We store client information in secure, encrypted systems. Access is limited to the Practitioner.
Sensitive details are never shared outside Soul State Wellness unless legally required.

4. Confidentiality Exceptions

Information may be disclosed only if:

• Required by law

• Necessary to prevent harm to the Client or others

• Requested for financial or legal compliance

5. Your Choices & Rights

You may request to:

• Review your information

• Update or correct details

• Request deletion of non-financial data (where appropriate)

Submit requests to: cindy@soulstatewellness.com